What does the Service Level Agreement cover?

Short answer: The SLA defines the service commitments Cyber Crucible makes to customers — availability, support responsiveness, and the associated terms. It is published at cybercrucible.com/service-level-agreement. 
 How the SLA relates to the product's design 
 Worth noting for anyone evaluating: because prevention happens autonomously on the endpoint in typically under 200 milliseconds, protection does not depend on service availability the way a cloud-analytics product does. 
 An endpoint whose management server is unreachable — or which is deliberately air-gapped — is still fully protected. Threat evaluation and process interdiction are local. Management-plane availability affects reporting and administration, not defence. 
 That is a meaningful distinction when comparing SLAs across vendors. For a cloud-dependent tool, management-plane downtime can mean reduced or absent protection. Here it does not. 
 Where to read it 
 The full agreement is at cybercrucible.com/service-level-agreement. Support responsiveness commitments and any environment-specific terms should be confirmed with your Cyber Crucible representative.